Refunds and Returns

Purchases made online:
You are entitled to cancel your order for the Goods, without penalty, within 7 days of the Goods having been delivered to you. In such an event -

a. You will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement;
b. This refund amount does not include any courier costs incurred when the item was shipped to you.
c. You undertake not to utilise the Goods;
d. Your agreement of purchase will be deemed to have been cancelled, and e. You will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges.

Purchases made in-store:
Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 6 months after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.

If the goods have been used or needs to be repackaged, then a 10% handling fee will be charged

Refunds will take up to 30 working days to process.

Items which have been personalized such as Tote Bags or T-Shirts with names or dates for example, can't be returned or refunded.