Laser Cut Items

Acceptance of Terms

Please read the following terms carefully before

a. Placing an order on our website
b. Otherwise using our website

"Little Shop of Gifts" reserves the right to change these terms and conditions, without prior notice, at any time. If our terms and conditions are unacceptable to you, your only alternative is to terminate the use of our site immediately.

Copyright

All content on the "Little Shop of Gifts" website, including but not restricted to images, logos, text, icons, graphics, software, is the property of "Little Shop of Gifts CC" and is protected by South African and International copyright law.

Spiders and Crawlers

No person, business or web site may use any technology to search and gain any information from this Website without the prior written permission of "Little Shop of Gifts".

Terms and Conditions

"Little Shop of Gifts" reserves the right to update or modify these terms and conditions at any time, without prior notice given.
Returns and Refund Policy

Purchases made online:

You are entitled to cancel your order for the Goods, without penalty, within 7 days of the Goods having been delivered to you. In such an event -

a. You will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement;
b. This refund amount does not include any courier costs incurred when the item was shipped to you.
c. You undertake not to utilise the Goods;
d. Your agreement of purchase will be deemed to have been cancelled, and e. You will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges.

Purchases made in-store:

Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 6 months after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.

If the goods have been used or needs to be repackaged, then a 10% handling fee will be charged

Refunds can take up to 30 working days to process.

Personalized Items:

Once an item has been personalised, it will make the item non-returnable, and you will not be able to request a refund.
Customer Privacy

"Little Shop of Gifts" shall not share any personal information with third parties unless required to do so by law. All information will be treated as private and confidential.

Your Account

By using the "Little Shop of Gifts" website, you remain responsible for maintaining the confidentiality of your account and password. You will be held responsible for any and all activities that occur under your account including placing of orders. "Little Shop of Gifts" reserves the right to refuse service, terminate accounts, or cancel orders.

General

  • Credit card information or other banking information is not stored on our database. We make use of PayFast for all online payments. Please familiarize yourself with their Privacy Policy and Terms and Conditions.

  • Personal information such as name, address and email address is collected as part of the purchasing process which you give consent to by agreeing to the Term and Conditions of the purchase. Furthermore, your computers internet protocol (IP) address is automatically received when browsing our site, which provides us with information about the browser and operating system in use.

  • Where applicable and only with your permission, email marketing will be conducted advising clients of new products, specials and updates to the site for the benefit of the shoppers.

  • By placing an order on our website, you give consent to collect personal information. This information is used to complete a transaction, arrange for delivery or return a purchase. Any other request for personal information, such as marketing or registration for services, your express consent will be asked for providing the client the opportunity to refuse.

  • We may at times make use of third party services for purposes of deliveries or collections, and as such will only provide them details pertaining to the required activity. With reference to third party providers related to payment gateways and other payment transaction processors, they will have their own privacy policies in respect to information we are required to provide for some purchase related transactions. It is therefore recommended that for these types of providers their privacy policies need to be read in order to understand how they manage your personal information.

  • Our online store will have links to other sites that will direct you away from our site, and as such we are not responsible for the privacy policies and practices of other sites and encourage that their policies are read and understood.

  • We make use of Google Analytics to help us understand and learn who visits our site and the pages that are being looked at. This will allow us to improve our service levels and information content on our site for the benefit of our clients.

  • We reserve the right to modify or amend this privacy policy at any time, with changes and clarifications taking effect immediately on posting. Should any material changes be made, notification of such will be forwarded for your records.

  • We do not share your personal information with other companies that may use it to adverstise their services.

Collection of Cookies

By using this site, you agree to Little Shop of Gift's Privacy Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use Little Shop of Gift's computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of Little Shop of Gift's Website. The information that we collect is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.
Stock Availability

All items on this website are subject to availability. If an order was placed and the item becomes out of stock, we will notify you immediately. You will be advised to wait until the items become available again, or given the option to request a refund, or change your items.

Pricing

We reserve the right to update the pricing of our products at any time.
"Little Shop of Gifts" reserves the right the remove any products without prior notice or reason.

All orders exclude delivery cost. The delivery cost will be added to the final amount of the order on checkout.

All prices are displayed in South African Rand (ZAR).

Prices displayed are also excluding VAT. Should the VAT status of "Little Shop of Gifts" change, then the prices will automatically updated.

Processing of Orders

Orders will only be processed once full payment has been received.

Please ensure that the correct product and quantities have been selected when placing an order. "Little Shop of Gifts" will not be held responsible for incorrect items or quantities ordered.

Payment Options

"Little Shop of Gifts" only accepts Credit Card (Visa and MasterCard) and EFT as payment options. We do not accept cheques or Cash on Delivery as payment

All payments, unless direct deposit, is processed via PayFast. http://www.payfast.co.za

By making use of PayFast, you need to familiarize yourself with their terms and conditions as well.

If you do not make payment within 2 weeks of placing your order, then your order will automatically be cancelled. This however does not apply when a deposit was paid.

You will need to place a new order if you wish to continue with the order. If it so happens that you qualified for a special, you will loose the special discount as well. (Unless the special is still running, then you will still qualify).
Shipping of Goods

We strive to ship the goods to you in perfect condition. If in the unlikely event that damage occured during transit of your goods, "Little Shop of Gifts" will not be held responsible for any damages. It is highly recommended that you take out insurance before we ship your parcel. The shipping cost quoted excludes insurance. Insurance will be an additional cost to you if you wish to take it.

If damage does occur during transit, you need to take it up with the courier company used.
If you prefer using your own courier company, then "Little Shop of Gifts" will not be held responsible for lost or damaged items.

Delivery Time

It remains your responsibility to order items well in advance. "Little Shop of Gifts" will not be held responsible if items do not arrive on time. It is suggested that you order your items at least 3 – 5 months in advance.

"Little Shop of Gifts" will also not be held responsible for late delivery due to circumstances beyond our control. This includes, but not limited to, bad weather, strikes of any kind, out of stock items etc. It remains your responsibility to provide accurate shipping and contact details.

If your order is returned back to us because of incorrect shipping details or delivery can't be made, you will be held responsible for shipping fees to resend your order again.